This is a Fixed Term OpportunityUntil September 2025.
About The RoleAs a Team Manager of Customer Assistants you'll support your leadership team to ensure that every customer who visits or interacts with your shop, has an exceptional service experience, through the creation of a seamless customer shopping journey.
You'll be an outstanding specialist in people and will lead, inspire and develop your Partners (employees), enabling each of them to reach their full potential.
Key Responsibilities
Working in our shops as a Team Manager is fast paced and no two days are the same. On a day-to-day basis, you'll be responsible for:
- Striving for high levels of customer and Partner (employee) satisfaction.
- Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for.
- Building genuine relationships with customers and internal and external stakeholders.
- Working with the wider shop leadership team, taking on duty manager responsibilities when required.
- Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding service.
Essential skills/experience you'll need
- Experience of leading a large team in a fast-paced, customer focused environment with a proven track record as a specialist in people and driving a culture of empowerment.
Desirable skills/experience you may have
- Disciplinary and Grievance experience.
- Hiring Manager / Recruitment experience.
About The PartnershipWere the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. Were not just employees, were Partners, driven by our purpose to build a happier world. As we look to our future, theres never been a more exciting time to join us.
Were ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where were free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
Its important to note that some of our roles are subject to pre-employment vetting. If required, youll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
JBRP1_UKTJ
